fbc88 Privacy Policy — How We Protect Your Personal Data

Section 1

Information We Collect

fbc88 collects personal information from players for specific, lawful purposes connected to operating a safe and compliant online gaming platform in Bangladesh. We collect only the data that is necessary for those stated purposes and do not collect information in excess of what is required. The categories of personal data we collect are described below.

fbc88 does not knowingly collect personal data from individuals under the age of 18. If we discover that a player has provided data while being under 18 years of age, that account will be immediately closed, all funds will be returned to the originating payment method, and all associated data will be deleted from our systems. If you believe a minor has registered on fbc88, please contact us immediately at [email protected].

Section 2

How We Use Your Data

fbc88 processes your personal data only for the purposes described in this section, and only where a lawful basis for processing exists. The primary lawful bases we rely on are: performance of a contract (operating your gaming account), compliance with a legal obligation (KYC and anti-fraud requirements), legitimate interests (platform security and fraud prevention), and your consent (where explicitly obtained for optional communications).

• Account management: To create and maintain your registered fbc88 account, process your login credentials securely, manage your account balance in Bangladeshi Taka (৳ BDT), and send you essential account notifications such as transaction confirmations and security alerts.
• Identity and age verification: To verify that you meet the 18+ age requirement for gambling on fbc88, to confirm your identity as part of the KYC process, and to comply with anti-money laundering obligations applicable to online gaming platforms.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to verify the ownership of payment methods; and to investigate and resolve disputed or failed transactions.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, account takeovers, multi-accounting, collusion, and the use of automated betting software. This includes automated monitoring of gaming patterns and transaction behaviour.
• Customer support: To respond to your enquiries, complaints, and requests submitted via live chat or email; to maintain a record of support interactions for quality assurance and dispute resolution purposes.
• Responsible gaming compliance: To monitor gaming activity for indicators of problem gambling; to apply deposit limits, time-out restrictions, or self-exclusion orders at your request or as required by responsible gaming obligations; and to contact players who may be showing signs of harmful gambling behaviour.
• Platform improvement and analytics: To analyse aggregated, anonymised usage data for the purpose of improving the fbc88 platform, identifying technical issues, and enhancing the player experience. Individual player profiles are not used for this purpose.
• Promotional communications (with consent): Where you have provided explicit consent during registration or through your account settings, fbc88 may send you promotional emails or notifications about new games, bonus offers, cricket betting promotions, and seasonal campaigns relevant to Bangladesh. You may withdraw this consent at any time via your account settings or by contacting support.

fbc88 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except where such automated processing is required for fraud prevention or responsible gaming assessment purposes. In those cases, you have the right to request human review of any automated decision that has affected your account.

Section 3

Data Sharing & Third Parties

fbc88 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. We share your data only in the specific circumstances described below, and only to the extent necessary for each stated purpose.

• Payment service providers: Your payment transaction data is shared with the relevant payment processing partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data regulations.
• KYC and identity verification partners: Your identity documents and verification data may be shared with trusted third-party KYC verification service providers who assist fbc88 in validating the authenticity of submitted documents. These partners are contractually bound to process your data only for KYC purposes on behalf of fbc88.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised or session-level data necessary to deliver their game content within the fbc88 platform. These providers do not receive your full personal profile.
• Legal and regulatory authorities: fbc88 may disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, legal process, or in connection with the prevention or investigation of fraud, money laundering, or other criminal activity.
• IT and hosting infrastructure providers: fbc88 uses third-party cloud infrastructure and hosting services to operate the platform. These service providers process data on behalf of fbc88 under strict data processing agreements and do not have independent access to your personal information.
• Business transfers: In the event that fbc88 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via the email address registered on your fbc88 account before the transfer takes place.

Section 4

Cookies & Tracking Technologies

fbc88 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve the user experience. A cookie is a small text file placed on your device by your browser when you visit fbc88. The table below describes the categories of cookies used on fbc88 and their purposes.

fbc88 does not place third-party advertising or retargeting cookies on your device. We do not use cross-site tracking technologies that follow you to other websites after leaving fbc88. Most modern browsers allow you to manage or delete cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your fbc88 account or accessing certain platform features. Detailed cookie management instructions can be found in the Help section of your preferred browser.

fbc88 may use session replay or heatmap tools on an anonymised basis to understand how players interact with the platform interface. These tools do not capture personal data, keystrokes, passwords, or payment information. All such data is anonymised before analysis.

Section 5

Data Security & Retention

fbc88 employs a multi-layered security architecture to protect player data from unauthorised access, loss, alteration, or disclosure. Our key security measures include the following.

• Transport encryption: All data transmitted between your device and fbc88 servers is encrypted using TLS 1.2 or higher (256-bit SSL). Connections using outdated or insecure protocol versions are rejected automatically.
• Password security: Account passwords are stored in hashed format using industry-standard cryptographic algorithms. fbc88 never stores passwords in plain text and cannot retrieve your password — only reset it through a verified process.
• Access controls: Access to personal data held by fbc88 is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement may access player records, and all such access is logged and auditable.
• Intrusion detection and monitoring: fbc88 systems are monitored continuously for suspicious activity, intrusion attempts, and anomalous data access patterns. Security incidents are investigated and addressed without delay.
• Payment data isolation: Full payment credentials (mobile banking PINs, card numbers) are never stored on fbc88 servers. Payment transactions are handled by certified payment processors whose own security standards meet or exceed those required for processing BDT payments in Bangladesh.

fbc88 retains your personal data for the periods described below. Once the applicable retention period expires, your data is securely deleted or anonymised.

Section 6

Your Privacy Rights

As a registered player on fbc88, you hold a number of rights over your personal data. fbc88 is committed to honouring these rights promptly and without unnecessary obstruction. To exercise any of the rights described below, please contact us at [email protected] with your registered account email address and a clear description of your request.

fbc88 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. Requests that are manifestly unfounded or excessive may be declined with written explanation, or may be subject to a reasonable administrative fee. fbc88 will never charge for processing a first, good-faith data rights request.

Please note that certain data rights are subject to exemptions. For example, fbc88 cannot delete financial transaction records that are required to be retained for regulatory compliance purposes, even if you request erasure. In such cases, fbc88 will explain which data cannot be deleted and why, and will delete all data that is not subject to a retention obligation.

Section 7

International Data Transfers

fbc88 is primarily operated to serve players based in Bangladesh, and our core data processing activities are oriented toward that market. However, as a digital platform relying on globally distributed cloud infrastructure and internationally licensed game content providers, some personal data may be processed on servers or by service providers located outside Bangladesh.

When your personal data is transferred outside Bangladesh to a third-party service provider — such as a cloud hosting partner or a KYC verification engine — fbc88 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. Safeguards used by fbc88 for international transfers include contractual data processing agreements with all third-party recipients, requiring them to maintain security standards consistent with those applied by fbc88 itself.

Game content providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own data governance frameworks. fbc88 shares only the minimum session-level data necessary to deliver game content through these providers' systems. Your full personal profile is not shared with game content providers.

Section 8

Policy Updates & Contact

fbc88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. When material changes are made to this Privacy Policy, fbc88 will notify registered players via the email address associated with their account and will publish the revised policy on this page with an updated effective date.

Minor, non-material changes (such as clarifications of existing language, corrections of typographical errors, or updates to contact details) may be made without formal notification. We recommend reviewing this page periodically to remain informed of how fbc88 handles your personal data. The effective date at the top of this page always reflects the date of the most recent revision.

Your continued use of the fbc88 platform after a material Privacy Policy update constitutes your acknowledgment of the revised policy. If you do not agree with a material change, you may close your fbc88 account by contacting our support team before the change takes effect. Account closure requests submitted for this reason will be processed without penalty.

If you have any questions, concerns, or complaints about this Privacy Policy or the way fbc88 handles your personal data, please contact our Data Protection team using the details below. Our English-speaking support team is available 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 4 hours during normal operating hours (Bangladesh Standard Time, UTC+6).